Privacy Policy

Our approach to Privacy

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This Privacy Policy applies to the collection, use, disclosure and handling of personal information by Innova Legal and its associated entities (collectively referred to as “we” or “us”), including personal information collected via our www.innovalegal.com.au website (the “Website”).

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We are committed to protecting the privacy of individuals and is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the “Act”). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.

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Your use of the Website is also subject to the Terms of Use. 

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We may modify this policy from time to time by publishing updates to it on our website. We encourage you to check our website periodically to ensure you are aware of our current privacy policy. 

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How we collect your personal information

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We collect personal information from you in a number of different ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you:

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• provide personal information to us;

• apply for a position of employment with us;

• use our website or services (including via cookies); and

• contact and correspond with us, for example to ask for information.

We may also, if you consent, collect personal information about you from another related entity, from publicly available sources of information, or in some cases, from third parties including recruitment agencies, previous employers, government departments (eg Department of Immigration and Border Protection) and third party service providers which provide criminal, bankruptcy and other checks.

The personal information we collect about you may include (but may not be limited to) your name, date and place of birth, contact details, Internet Protocol (IP) address, occupation and education/work history, employer, legal and industry areas of interest, passport details and information relating to your dealings with us and our clients.

We may also collect sensitive information about you, including health information and criminal background checks.

Why we collect your personal information

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The purposes for which we collect your information may include:

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• verifying your identity;

• contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);

• providing you with legal services or legal information;

• undertaking conflict searches for our own purposes and the purpose of determining if we can represent a client or potential client;

• acting for a client when it acquires a business with employees;

• acting for a client in litigation against an individual;

• acting for a client in a matter against an individual (eg an employment matter); and

• developing and improving our services and obtaining feedback.

If we are not able to collect personal information about you we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.

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Disclosing Your Personal Information

We may disclose your information to:

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• our clients, where we have collected your personal information for the purposes of providing services to our clients;

• barristers, legal consultants and other specialists in relation to your matter;

• our suppliers, contractors and agents from time to time that provide services to us or help us to provide and market our services to you;

• specific third parties authorised by you to receive information held by us; and

• other persons, including government agencies, regulatory bodies, law enforcement agencies and courts and as otherwise required or authorised by law.

While we aim to use services and instances that are located in Australia, some of these suppliers and other parties may receive, access, process, host or store your information in overseas locations. This includes the United Kingdom, United States of America and the European Union. For example, we may disclose your email address or other contact information to providers of electronic execution services, which may store the information in an overseas jurisdiction.

Using our Website, Electronic Messages and Cookies

We may collect, use and store information about your use of our website, such as which pages you visit, the time and date of your visit and the IP (internet protocol) or MAC (media access control) address assigned to your device.

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We and our internet service provider may also collect information such as the pages you access on our website, the documents you download, the amount of time you spend on a page or viewing a webinar, which links you use to access our site and the type of device and browser you use. This information is used to improve the services we offer you, for statistical, website development and functionality purposes, and for complying with our CPD reporting obligations.

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We may also use cookies to collect information about your activity on our website so that we can send you information we think may be of interest to you.

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When cookies are used on this site, they store information about your visit, which may include a unique identifier or value to indicate whether you have visited a webpage. We may use this to identify you when you engage with our website more than once.

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Most internet browsers are set up to accept cookies. If you do not wish to enable cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

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If you click through to our website from any insight, invitation, legal update or other email or message we send to you, we may identify and collect information relating to your subsequent and previous use of our website, such as which pages you visit and for how long.

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We will hold that information and, subject to your communication preferences, we may contact you in relation to those insights or service areas. If you do not want to receive marketing emails from us, you can opt out at any time using the contact details set out below or using the unsubscribe link in the marketing email. 

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How We Store and Keep Your Information Secure

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We may hold your personal information in either electronic or hard-copy form. We use a variety of physical and electronic security measures to keep your personal information secure from misuse, interference, loss or unauthorised access, use or disclosure. For example, we restrict physical access to our offices, employ firewalls, secure databases, password protect our IT systems, frequently update our anti-virus software, use cyber security services and conduct regular audit and data integrity checks. All of our employees are also bound to keep your personal information secure and treat it as confidential.

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However, we cannot guarantee the security of your personal information. The internet is not a secure environment. If you do use the internet to send us any information, including your email address, please be aware that it will be sent at your own risk.

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Our websites and electronic communications may contain links to other websites operated by third parties. Unless expressly stated otherwise, Allens is not responsible for the privacy practices or the content of those linked websites. The privacy policies that apply to those other websites may differ from our privacy policy, so we encourage individuals to read them before using those websites.

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We will update, retain and delete your data in accordance with our policies and procedures, applicable laws and, where applicable, your instructions.

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Accessing or correcting your personal information

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You have rights under the Privacy Act and Spam Act 2003 (Cth) to:

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• request access to personal information we hold about you;

• ask us to update or correct any information that is inaccurate, incomplete or outdated; and

• opt out of receiving direct marketing communications from us.

You can do any of these things by contacting us using the contact details below.

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If you request access to your personal information or ask us to correct or update information about you, we may need to verify your identity. In some circumstances, there may be a valid reason for us to deny your request to access or correct your information. If we do this, we will tell you why.

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Making a complaint

If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Act, you can contact us using the details set out below. Please include your name, email address and telephone number and clearly describe your complaint.

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Any complaint will be investigated and a a determination will be made as to  whether a breach has occurred and what action, if any, to take. We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days. We request that you cooperate with us during this process and provide us with relevant information we may require.

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If you are not satisfied with the outcome of any internal investigation we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/.

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Contact us

If you would like more information about how we handle your information or our approach to privacy, or to exercise any of your rights outlined above, please contact us at fadi@innovalegal.com.au.